This information pertains to the Vision Web App only. Links for this web app begin with web.truepicvision.com.
If your link begins with app.truepicvision.com or visionbytruepic.com, or if you have been asked to use the Truepic Vision app, this information will not be applicable.
If you receive the error "Location permission denied" nor are not able to enable Precise Location access, this is likely because you do not have location turned on for your device, or that certain location permissions are not set for the browser on your device. Please note that the only browser supported when using the Vision Web App on an Android is Google Chrome.
The error should display like in the screenshot below.
2. Go to the Settings app on your Android device, and select "Apps".
3. Go to "Chrome".
4. Go to Permissions.
5. Find Location; if it is not allowed, click on it.
5. Change Location permissions to either Allow While Using this App or Ask every time, and ensure Use Precise Location is enabled below it.
6. Go back to the web app in Chrome, where you started; if you cannot find the Chrome app, please click on the link you received asking you to use the web app.
7. On the address bar on the page, locate the icon to the left that looks like 2 lollipops sideways and click it.
8. Click Permissions.
9. Ensure Location is Allowed. If it is blocked, toggle it to Allowed.
10. Click back on the website, refresh the page, and click on the Allow Access button under Precise location access again.
11. Chrome should prompt you to allow location permissions. Click either of the Allow options.
The precise location error should now be successfully resolved, and you can move forward with using the Vision Web App.
If you are still running into issues after trying these steps, please contact us.