If you open your Truepic Vision smartlink and see any of the following, this is an error — not a normal step in the inspection process:
A screen asking you to log in
A prompt to enter your email address and/or phone number
A request to create or set up an account
A screen asking you to verify your email
No account, login, password, or email verification is ever required to complete an inspection. The Log In button in the Truepic Vision app is only for Truepic employees and partner company staff. If you accidentally land on the login screen, no verification code will be sent — just go back to your smartlink to continue.
What the normal flow looks like
You receive a smartlink (starting with
app.truepicvision.com) via text or emailTap the link directly on your phone
Your browser opens to a "Ready to get started?" page with a Copy & Continue button
Tap Copy & Continue — the app opens and your inspection begins
If you're being asked to log in or enter any account details, something went wrong at step 2 or 3. The steps below will fix it.
Steps to fix it
1. Tap the original link again
Go back to the original text or email and tap the smartlink directly. Do not copy and paste it into a browser.
2. Check if your browser is in Desktop Mode
If you see a QR code instead of the "Ready to get started?" page, your browser may be in Desktop Mode.
In Chrome, tap the icon with three dots in the menu bar.
Look for the Desktop site checkbox. If it is checked, uncheck it to switch to the mobile site. If it is already unchecked, your Chrome is correctly using the mobile site.
If you're not using Chrome, other browsers have a similar Desktop Mode setting. Check your browser's settings, or copy the link into Chrome and follow the steps above.
3. Switch between Wi-Fi and cellular data
Some Wi-Fi routers block the smartlink redirect. Turn off Wi-Fi and use cellular data only (or vice versa), then tap the link again.
4. Disable VPN or security apps
If you have a VPN, content filter, or DNS filtering app, turn it off. Then uninstall the Truepic Vision app, tap the link again, and reinstall from the Play Store when prompted.
5. Use the most recent link
If you've received multiple inspection requests, make sure you're using the newest one — older links may be expired or closed.
6. Check for app updates
Go to the Google Play Store and make sure you have the latest version of the Truepic Vision app installed.
⚠️ Before uninstalling: Uninstalling permanently deletes any photos that haven't been submitted yet. Only uninstall if you haven't started your inspection, or your photos have already been successfully uploaded.
If none of these steps work, please submit a support ticket. Include the make and model of your phone (for example, Samsung Galaxy S9+) so we can help you faster.