Delete a photo or video from your inspection in the Truepic Vision app on Android before submitting.
Select the photo or video you want to delete from the Inspection page.
Tap the trash icon in the upper-right corner of the screen:
Note: You cannot delete photos after the inspection has been submitted.
Why Can't I Delete a Media File?
Photos, videos, or other media cannot be deleted from the Truepic app while uploading. During the upload process, the system temporarily disables the delete function, so you will not see the trash icon.
Solution
Wait for the upload to complete before attempting to delete media. Once the upload finishes, you will regain access to the delete feature.
General Tips for Handling Stuck Uploads or Pending Media
Ensure a stable internet connection to prevent uploads from getting stuck.
Avoid closing the app during an upload process.
If an upload remains stuck, restart the app or your device before reinitiating the upload. Contact Truepic support for additional assistance with specific upload issues.
Note:
Some companies do not allow deletions in the app.
No images or videos can be deleted after submitting your inspection to the company who requested it, unless they send you a new link to alter your submission.
You cannot delete images or videos showing a Pending status. These have not yet been uploaded to Truepic servers. You can either submit without the pending media or retake it and allow it to upload. If retaken, contact support to ensure the updated inspection is submitted correctly.