When using the Truepic Vision apps to capture and submit photos for inspections or verifications, you may encounter errors indicating that your photos were taken at the wrong location.
Common Location Submission Errors
You may see the following error while using the Truepic app related to location mismatches: "Camera disabled; Not at location, please relocate to:", followed by the address the partner company, the one who asked you to use our app, put in for you.
In addition, you may have submitted photos, but the partner company rejected them with reasons like:
"Photos are not from registered location"
"Photo was taken at the wrong location"
"Photo was not taken at the registered address"
These errors typically arise due to discrepancies between your GPS location and the registered address on file for the inspection.
Why These Errors Happen
Typically, there are 2 possible reasons for this to happen:
Registered Address Mismatch: The app flags your location or the photos/videos you took as at the wrong location if the address entered for you by the requesting organization is incorrect.
Differing GPS Information: The Truepic Vision app checks the GPS coordinates of your photo or location (only while using the app) against the registered inspection address, using precise geolocation data (not cell tower data). If the GPS data does not match the registered address, the app can disable the in-app camera or flag your submission; this is a setting chosen by the partner organization.
How to Resolve Location Mismatch Errors
Follow these steps to address location mismatch issues:
For Registered Address Mismatches
Check the address: Verify that the address associated with your inspection is accurate in the requesting organization’s records. If the inspection address is wrong, the app will continue to disable the in-app camera, or flag every photo submitted.
Request an Address Update: - Contact the requesting organization (the company asking you to use the Truepic Vision app) and ask them to correct the inspection address in their system. Truepic cannot make this update on their behalf.
Retake and Submit Photos: - Once the requesting organization updates the inspection address, return to the correct physical location and retake the required photos in the app.
For Differing GPS Information
If you are at the correct address on file and still getting a "Camera Disabled: Not at Location" message, or if you have already confirmed with the requesting organization that they have the correct address for you, please contact Truepic Support. We will verify with you on our end, and move forward appropriately.
FAQs
What should I do if I’m unable to contact the company who put in my address?
Ensure you have the correct contact details for that company. Without their intervention, address updates cannot be made.
Can I manually edit the GPS metadata or address in my photo submission?
No, GPS and address information cannot be manually altered.
Why is address-matching required for these submissions?
This ensures the validity of the submission(s) by confirming that the photos are associated with the correct location. By following these guidelines, you can effectively resolve address-mismatch errors and complete your submissions successfully.
Additional Troubleshooting Tips
Ensure your device’s location services are enabled and that Truepic has permission to access precise location data.
Verify that your device time is correct, so your captured photos' timestamps align with your submission to ensure GPS data is valid at the time of submission.
Confirm with the requesting partner organization if additional steps are required to finalize the update in their system.