If the Truepic Vision app shows a location error, it usually means location permissions are not enabled or precise location is turned off on your device.
Quick Fix
Enable Location Services on your device settings.
Grant Truepic permission to access Precise Location data.
Common Location Errors
You may see the following error while using the Truepic app: "Camera disabled; Not at location, relocate to:", followed by the registered address.
Your submitted photos may be rejected with reasons like:
"Photos are not from registered location"
"Photo was taken at the wrong location"
"Photo was not taken at the registered address"
These errors arise from discrepancies between your GPS location and the registered address on file.
Why These Errors Happen
There are two primary causes:
Incorrect Registered Address: The app flags your location as wrong if the address in the requesting organization's system is incorrect.
GPS Mismatch: The Truepic Vision app checks the GPS coordinates of your photo against the registered inspection address using precise geolocation data (not cell tower data). If GPS data does not match the registered address, the app disables the camera or flags photos.
How to Resolve Location Errors
Follow these steps based on your situation:
For Incorrect Registered Address
Verify the address: Confirm the inspection address in the requesting organization's records is correct. An incorrect address will disable the in-app camera or flag all submitted photos.
Request address update: Contact the requesting organization and ask them to correct the inspection address in their system. Truepic cannot make this update on their behalf.
Retake photos: Once the organization updates the address, return to the correct location and retake required photos in the app.
For GPS Mismatch
If you are at the correct registered address and still see "Camera Disabled: Not at Location," or you have confirmed the address is correct with the requesting organization, contact Truepic Support. We will verify your location and move forward appropriately.
Still Seeing Location Errors?
If you have followed all steps above and continue to experience location errors, reach out to Truepic Support with:
The registered address for your inspection
Your current device location
Screenshot of the error message
FAQs
What should I do if I cannot contact the company that registered my address?
What should I do if I cannot contact the company that registered my address?
Obtain their correct contact details. Without their intervention, address updates cannot be made.
Can I manually edit GPS metadata or address in my photo submission?
Can I manually edit GPS metadata or address in my photo submission?
No. GPS and address information cannot be manually altered.
Why is address-matching required?
Why is address-matching required?
Address-matching ensures submission validity by confirming photos are from the correct location.
Device Settings Checklist
Enable Location Services in device settings.
Grant Truepic Vision permission to access Precise Location data (not approximate).
Verify your device time is correct—photo timestamps must align with submission for GPS validation.
Confirm with the requesting organization if additional steps are required to finalize the address update.