If a photo is stuck uploading in the Truepic Vision app, here's how to resolve it and continue your inspection.
This article explains what to try first, what Truepic can and cannot recover, and what to do if you can no longer return to the location to retake the photo.
What this usually means
If a photo is stuck uploading, it means the file has not fully reached Truepic's servers yet. When that happens:
You may see the photo marked as Pending, Not synced, or repeatedly failing to upload (e.g., progress resets or never reaches past a certain percentage).
You may not be able to delete that photo in the app.
Truepic Support typically cannot recover that exact photo if it never finished uploading.
Try these steps first
Close the app completely.
Make sure the app is fully closed and not still running in the background.
Switch your connection.
If you were on Wi-Fi, turn Wi-Fi off and try cellular data instead. If you were on cellular data, connect to a strong Wi-Fi network and try again.
Reopen the app and tap Retry.
Open the inspection again, tap the stuck photo, and use the Retry option if it appears.
Keep the app open while it retries.
Do not force close the app, switch away from it repeatedly, or lock your phone while the upload is retrying. Wait at least 60 seconds before checking status.
Move to a stronger connection.
Move to an area with better service or a more stable Wi-Fi network before the upload completes.
If the photo still will not upload
If the retry continues to fail, the only reliable next step is to retake the photo.
If the original file never finished uploading, it typically cannot be recovered by Truepic Support.
If you cannot return to retake the photo
If you no longer have access to the property, unit, vehicle, or item you were photographing, contact support through the app.
If you are able to retake the photo later, Support may be able to help with the inspection submission once the replacement photo uploads successfully.
How to prevent this
Before submitting photos, move to a location with a stronger data connection to ensure all uploads complete successfully.
Seeing "Limit reached — please proceed to next item"? This is a different issue — it means you have taken the maximum number of photos allowed for that question, as set by the company that sent your inspection. This is expected. Tap through to the next question and continue your inspection or delete the photo/video in order to retake it.