Introduction
This guide walks you through setting up and using the Truepic Vision app on an Android device for the first time. Truepic Vision is a digital inspection platform that provides a quick and convenient way to send verified, trustworthy images and videos directly to the requester. The Truepic Vision app is a camera application available exclusively on iOS and Android devices.
If you were instructed to use the Truepic Vision app by one of our clients, wait until you have received either an email or text message (or both) with a link that will take you directly to your inspection request for submission.
Note: If you are inspecting somewhere with poor or no signal, first open your inspection link and complete the full app setup (download the app, grant Camera and Location permissions, and reach the inspection screen) while on a connected network. Then leave the app open on the inspection screen for 20 seconds to sync. You can go offline after that to take photos, but photos won't fully upload until you return to a connection. If the required inspection location has no signal, you may run into issues.
You received your Smartlink, now what?
To begin, have your smartphone or tablet running stock Android handy so you can tap on the link in the text message or email you received. There is no username or password required to log in. If you received the link through email on a desktop, you can forward it to, or open it on, your smart device.
Open the text message or email with the link on your smartphone. Tap on the link.
You will be taken to a new screen, reading "Ready to get started?". Click the Copy & Continue button.
A message will open, saying "Unique link copied! Opening your app store...". A prompt may ask for permission to take you to the Play Store. Click Open in Play Store.
In the Play Store, click Install or, if you've downloaded the app previously, Open.
Once downloaded, open the Truepic Vision app. Your request should open for you, including your name. If it does not, you may see this screen — click the paste button to paste the link from the email or text you received:
Once the app recognizes you, it will display your name and the company that requested the inspection. Click the check box to accept the Acceptable Use Policy, End User Agreement, and Privacy Policy, then click Get Started.
A screen will show letting you know permissions are needed. Press Enable Permissions at the bottom.
The Truepic Vision app requires Camera and Location (including Precise Location) permissions. Press Allow Camera Access and then allow the privileges on the following popup to approve camera permissions.
If While using the app is selected from the popup, the permissions will be granted for the app any time you use it.
If Only this time is selected from the popup, the permissions will be granted just this time, until the app is closed.
Press Allow Location Access and then allow precise location on the popup to approve location (including precise location) permissions.
If While using the app is selected from the popup, the permissions will be granted for the app any time you use it.
If Only this time is selected from the popup, the permissions will be granted just this time, until the app is closed.
Once all permissions are given, you may briefly see a "Preparing your inspection..." page.
You will then see the Inspection screen, with the list of items/questions the company has set up for your case. They may be grouped, where you need to click the down arrow to see all of the items in that group.
Using the App
The app will show the list of questions from the partner company who asked you to use Truepic Vision.
Answering Questions
Click on the questions to answer them.
Photo Questions and Video Questions
If it is a photo question, you should be able to start taking photos for that question. If it is a video question, you will see the option to record a video instead. If the company sending you the inspection allows you to take a photo or video for that question, you can switch between those modes with the toggle at the top of the screen. Otherwise, you will only have one of those options. Please note that if you take a video, your phone may ask you to approve microphone permissions.
Photo Mode | Video Mode |
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Photo, video, and photo or video questions will open the Camera inside the Truepic Vision app. Some suggestions may be shown, like "hold steady", "find more light", "too bright", "wait for focus", using your camera's software to let you know whether the subject is in focus and there is enough light shown. You will also see a plus (+) and minus (-) indicator, which turn green when you line them up by tilting your phone. When these line up green, the phone's camera is level.
Camera is not level (plus and minus separated) | Camera is level (plus and minus aligned, and minus is green) |
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If you need to see more of the specific question you're being asked, you can click on the "More" dropdown by the question.
The full question will then appear. You may also see some tips as to how to best capture that subject. If the company asking you to complete the inspection has provided an example photo or video, it will also be available in this screen.
If you open the example photo or video, it will show in the app for you. Click "Got it" to close the example:
There are 2 other buttons shown at the top of the camera. The first, with a lightning bolt, is to turn on or off the flash. The other is the Overflow button, which shows 3 dots on it (...). This also will allow you to turn the flash on or off, and gives options for flipping the camera to the front camera (selfie mode), or turning live guidance (on screen suggestion popups, as well as bounding boxes) on or off.
Other Types of Questions
Otherwise, questions may be either a multiple choice question with predetermined answers for you to pick, or a standard question in which you type in text in the box to answer.
Which media types are available depends on what the company that sent you the inspection has configured for each question.
Note: The company that sent your inspection can also limit the number of photos/videos allowed per question. If you see the message "Limit reached — please proceed to next item," you have taken the maximum number of photos allowed for that question. This is expected — tap through to the next question and continue your inspection. Or delete your existing photo/video in order to retake it.
Editing Photos
Change Photo Category  To change the category or question a photo is in, tap the drop-down at the top, and then tap the correct category/question. | Add Note  To add a note or description, tap the + Add Note button and type in the text box. | Edit Note  To edit a note or description, tap Edit Note and change your comment in the text box. You will only see this option if a description already exists. |
Deleting Photos
To delete a photo, select the image you want to delete from the Inspection page, and then select the trash icon in the upper-right-hand corner.
What's Next?
Follow these steps to ensure successful completion and submission of your inspection in the Truepic Vision app:
Review all your answers and ensure that photos or videos meet the requirements before submitting.
If you encounter issues with media capturing or submission, restart the app or check your internet connection before proceeding.
Once you have answered all the required questions (noted with an asterisk * in the app) and captured all necessary photos or videos, tap the Finish Inspection button. Do not do this until you are completely done — you will not be able to alter or add anything after submitting.
The app will automatically send your completed inspection to the company that requested it. They will review your answers and reach out directly with questions or next steps.
Still having trouble?
If you encounter any issues while setting up or using the app, contact the company that sent you the inspection request. They can provide additional guidance specific to your situation.