There is no account, password, or sign-up process for Truepic Vision end users. You access your inspection exclusively through a smartlink sent to you by the company that requested it — no login required.
How it works
The company requesting the inspection sends you a smartlink via SMS or email
Tap the link directly on your phone to open it
Your browser opens to a "Ready to get started?" page — tap Copy & Continue
The Truepic Vision app opens and your inspection begins
Native app links begin with app.truepicvision.com. Web app links begin with web.truepicvision.com. Either way, the process is the same — just tap the link.
Haven't received your link yet?
Truepic does not create or send inspection requests. If you're expecting one but haven't received it, contact the company that asked you to complete the inspection and ask them to resend it. Also check your spam or junk folder.
Downloaded the app but can't get in?
If you downloaded the Truepic Vision app from the App Store or Google Play Store and try to open it without a smartlink, you'll see this screen:
Note: the Log In button in the Truepic Vision Native app, beside the Corporate App Account (shown above), is only for those who work for Truepic or their partner companies, and will not work if you do not fall into one of these categories.
You cannot sign up for the Truepic Vision app for personal use. The only way to access an inspection is through your smartlink.
Seeing a login screen, email prompt, or account setup screen?
If you have a smartlink but the app is asking you to log in, enter your email or phone number, or create an account, something went wrong with how the link was opened — this is not a normal step. See the troubleshooting guides below:
Getting started guides
For a full walkthrough of completing an inspection, see: