In order to use the Truepic Vision apps, you must be sent a smartlink by one of our partner companies. If you are encountering a problem where you click on the Truepic Vision smartlink from your smart device, you download the app from the Play Store, and the Truepic Vision native app requests you to log in, do not try to log in. Logins are only for those who work for Truepic or our partner companies.
Try Link Again
If this happens to you, first please go back to the link that the partner company sent you and try clicking it again on your smartphone or tablet.
Check for Desktop Mode
If you click on the smartlink and get a QR code on your mobile device instead of a page asking "Ready to get started?" and a link with a button to Copy & Continue, your phone may be in desktop mode. You will want to request the mobile site in order to proceed. Here's how to check that:
In Chrome, click the icon with three dots in the menu bar.
Look for the "Desktop site" checkbox. If it is checked, your Chrome is using the Desktop site, and you will need to uncheck that to use the mobile site. If it is already unchecked, your Chrome is correctly using the mobile site.
If you are not using Chrome, other browsers typically have a desktop mode similar to this. Check the settings in your browser, or copy the link into Chrome and follow the above steps.
Other Troubleshooting Steps
You can also then try the following:
Ensure you have a strong and stable internet connection. You must have some kind of internet connection (either wifi or cellular data) to download our app.
Go to the Google Play store and ensure you have the latest app update for the Truepic Vision app.
Some wifi routers block the technology we use to send you to your inspection via smartlink, so you may need to turn off the wifi for this to work. Switch between wifi or cellular data on your device and try again.
If you have a VPN enabled, try turning that off and uninstalling the Truepic Vision app. Then, tap the link in the text message or email again. It should prompt you to install the app and access your inspection request.
If you have a third-party security app, a content filtering app, or one with DNS filtering, please try deactivating it and uninstalling the Truepic Vision app. Then, tap the link in the text message or email again. It should prompt you to install the app and access your inspection request.
If you still encounter this issue after trying these steps, please submit a support ticket. Let us know the make and model of your device (for example, Samsung Galaxy S9+). We will help get this resolved for you.